Shipping Policy

Last Updated: August 15, 2026

At Comme Des Garcons UK, we aim to make every order simple and convenient from checkout to delivery. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been successfully confirmed. We aim to prepare and dispatch orders as quickly as possible.

Please allow 1–3 business days for order processing before your package is shipped.

Orders placed during weekends, public holidays, sales, or periods of high demand may require additional processing time.

2. Shipping Times

Estimated delivery times may vary depending on the destination and shipping service selected.

Generally, orders may arrive within 5–10 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including carrier delays, weather, customs processing, or incorrect delivery information.

3. Shipping Confirmation

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information when available.

You can use the tracking details to monitor the progress of your shipment.

4. Shipping Address

Please make sure your shipping address, name, phone number, and other delivery details are correct before completing your order.

We may not be able to change the shipping address after an order has been processed or dispatched.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

5. Delivery Delays

While we work with shipping providers to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • Incorrect or incomplete address information
  • High shipping volumes
  • Other circumstances beyond our reasonable control

If your order appears to be delayed, please check the tracking information first and contact us if you need further assistance.

6. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide your order details and photographs of the damaged packaging or product where appropriate.

If tracking indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier where applicable. You may also contact us so we can assist with the available delivery information.

7. Customs and Import Charges

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country’s regulations.

Where applicable, these charges may be the responsibility of the customer. Customs requirements and fees vary by country, and we cannot guarantee the amount or timing of any such charges.

8. Shipping Costs

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping costs may vary depending on the destination, order size, and shipping method selected.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing it.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

10. Contact Us

If you have questions about shipping, delivery times, tracking, or your order, please contact our customer service team through the contact information provided on our website.

We appreciate your business and are committed to providing a smooth shopping and delivery experience.