Refund and Returns Policy

Last Updated: August 15, 2026

At Comme Des Garcons UK, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be able to return it in accordance with the terms below.

1. Return Eligibility

To be eligible for a return, items should generally:

  • Be unused and unworn

  • Be in their original condition

  • Include original tags, packaging, and accessories where applicable

  • Be returned within the applicable return period

  • Include proof of purchase or order information

Items that have been worn, washed, damaged, altered, or returned without required original packaging may not qualify for a return.

2. Return Period

Please contact us within 14 days of receiving your order if you wish to request a return.

Customers should contact us before sending any item back. Unauthorized returns may not be accepted.

3. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other reasons. These may include items that have been used, personalized products, or products specifically identified as non-returnable on the product page.

4. Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect, defective, or damaged item, contact us as soon as possible with your order details and clear photographs of the item and packaging.

We will review the issue and, where appropriate, offer a replacement, refund, or another suitable solution.

5. How to Request a Return

To request a return:

  1. Contact our customer service team with your order number.

  2. Explain the reason for the return.

  3. Wait for return instructions before shipping the item.

  4. Pack the item securely in its original or suitable packaging.

  5. Send the package using the return instructions provided by our team.

Please do not send an item back before receiving return instructions.

6. Return Shipping Costs

Unless an item is defective, damaged, or incorrectly supplied, the customer may be responsible for return shipping costs.

If the return is due to an error on our part or a confirmed defective product, we will review the situation and may cover the appropriate return shipping costs.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

If approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges may not be refundable unless required by applicable law or the return is due to an error on our part.

8. Exchanges

If you need a different size or product, please contact us before returning your item. Exchanges may depend on product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate option.

9. Sale and Promotional Items

Items purchased during sales or promotional offers may be subject to additional return conditions. Any specific return restrictions will be communicated on the relevant product or promotional page.

10. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check your bank or payment account.

If the refund still does not appear after the normal processing period, contact your payment provider and then contact us for assistance.

11. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have questions about returns, refunds, exchanges, or your order, please contact our customer service team through the contact information available on the website.

Important: This policy is intended as general website policy content and should be reviewed against the consumer-protection and e-commerce laws applicable to your business before publication.